Return Policy

Merchandise ordered from Yoli's Flair have a 14-day return policy, which means you have 14 days after you receive your shipment to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at yolisflair@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at yolisflair@gmail.com.

Damaged Goods Upon Delivery

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We make every effort to see that you are satisfied with your item(s) and it is a top priority. If a purchased item includes a product guarantee or warranty, follow the instructions on the guarantee or warranty for repair or replacement. If the item is available and ready to be shipped out, this will be done FREE of charge. (pictures of the damage is required by emailing us at yolisflair@gmail.com) But if the item is discontinued or out of stock, you will receive a gift certificate for the whole amount of purchase to go towards anything else on our website.

Non-Defective Merchandise

Return Policy for non-defective merchandise returns; you must contact us by email to receive prior authorization to return an item (excluding shipping & handling charges) that will also apply a 25% re-stocking fee and/or other requirements. To obtain this authorization for a refund, simply contact us within 14 days of your shipment arrival.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.